Terms and Conditions
PARKING – Some apartments have parking and some don’t have parking. This information is posted on the website for each individual apartment and specified in the initial quote.
“INTERNET – Most apartments have internet access. But if the apartment you are staying in does not have internet access, we recommend you purchase a pre-paid mobile WiFi device. These are easily purchased from supermarkets, leading department stores” and Australia Post outlets. Approximate cost for a pre-paid WIFI device is $79.00 which includes enough data to get you going. Then you can increase the data to suite your requirements.
CLEANING & EXTRA SERVICES – A fee has been included on your account for the cleaning of the property on departure. Extra Services including Cots and Highchairs may be rented with fees advised on request.
Our apartments offer a non-smoking environment, should you smoke you will be charged $200+GST for cleaning and deodorising.
UTILITIES – Electricity and/or gas charges are included in the rental, however, Guests may still be responsible to pay for “Excess charges” should they use more than normal consumption.
DAMAGES & BREAKAGES – It is expected that any breakages or damage as a result of your occupancy will be “made good”. The tenancy is based on a high level of good faith. A security deposit is required for all properties. Damage that is not fair wear and tear will be charged to you. Should the occupant report a malfunction of any item in the property, the Occupant hereby agrees to provide a reasonable period of time to the Agent/Landlord to rectify the problem , without refund of any rent amount to the occupant.
LOSS of KEYS & LOCKOUTS – $200 per set will be charged if apartment keys and security swipes are lost during your stay. If a guest is locked out of the premises a charge of $100 may apply for after hour call outs.
PAYMENT – Accommodation is paid for in advance. Prices may vary without notice and will be confirmed at the time of booking. Security deposits will be required for all properties. These will be refunded within 10 working days after departure following inspection by the property manager by direct deposit (Australian accounts only) , or credit card (less non-refundable credit card processing fee from original payment).
REFUND and CANCELLATION POLICY – When cancelling your booking completely, a standard administration fee of $350.00 will be charged to your credit card or your account. If a booking is for two weeks stay or longer, a two week cancellation fee (two weeks rental) will apply. Any cancellation on a booking over Christmas or New Year is non refundable.
AMENDMENTS and EXTENSIONS – Once you have commenced your occupancy we require a minimum of 14 days notice for any amendments. Reductions: If you reduce your stay without 14 days notice you will be charged up to a maximum of 2 weeks rent. If the stay is shortened, a higher rate may apply. Extensions: If you require to extend, 14 days notice must be given. Extensions are at the discretion of the Agent and no guarantee is given that an extension will be granted.